CCPA Metrics

This page has information on CCPA requests that WarnerMedia received from California consumers over the period from January 1, 2020 to December 31, 2020. It has been compiled based on the best records available to us.

The metrics below include verifiable consumer requests submitted through our Privacy Center and our call center. It also includes Do Not Sell requests submitted on-page for websites or within applications. For more options, including ways to opt-out across other WarnerMedia properties, consumers may visit the Privacy Center.

248
Data Access Requests (aka, “Right to Know”) Received
217
Requests Complied with in whole or in part
31
Access Requests denied
28.2
Average days to substantively respond
Requests to Access Data
Requests to Access Data
248
Data Access Requests (aka, “Right to Know”) Received
217
Requests Complied with in whole or in part
31
Access Requests denied
28.2
Average days to substantively respond
Requests to Delete Data
362
Delete Requests Received
278
Delete Requests Complied with in whole or in part
84
Delete Requests denied
28.8
Average days to substantively respond
355,882
Do Not Sell Requests received
355,882
Requests Complied with in whole or in part
0
Do Not Sell Requests denied
1
Average days to substantively respond
Do Not Sell Requests
We receive Do Not Sell requests through multiple channels – the Privacy Center, call center, on-page and in-app – and all such requests are fulfilled upon receipt/immediately. Due to technical limitations, records regarding on-page and in-app Do Not Sell requests may be incomplete. Where “Not Applicable” is reported, there are no “sales” of personal information under CCPA.
Do Not Sell Requests
355,882
Do Not Sell Requests received
355,882
Requests Complied with in whole or in part
0
Do Not Sell Requests denied
1
Average days to substantively respond
We receive Do Not Sell requests through multiple channels – the Privacy Center, call center, on-page and in-app – and all such requests are fulfilled upon receipt/immediately. Due to technical limitations, records regarding on-page and in-app Do Not Sell requests may be incomplete. Where “Not Applicable” is reported, there are no “sales” of personal information under CCPA.