Delete Your Data

First, you’ll submit a form and verify your identity. Next, we’ll delete the information we have on you if we’re able to find any.

Fill out the form below with your information.

We’ll email you to confirm your email address. Then we will use a third-party service to confirm your identity. We need to do this to help make sure we do not delete the wrong consumer’s personal information. We understand this may be an added step, but we don’t want your personal information to be deleted unless you request it.

Once we verify your identity, we’ll search our systems for your personal information. If we find anything, we’ll delete everything that doesn’t fall within one of the exceptions.

For California residents, we will process this request within 45 days (or an additional 45 days if necessary). If you are not a California resident, we cannot process your request.

Review Deletion Request

When you submit a delete request, you are requesting your information be deleted from all of Warner Media.

Notice: This site is applicable to California residents only.

Have questions? Visit our FAQs or call 1-833-WM-PRVCY


What data is not deleted?

We do not delete data we use to:

  • Complete a transaction, provide a good or service, perform a contract, or that is otherwise tied to our business relationship with you (e.g., account subscriptions; gameplay data; purchase or transaction histories; customer service records; information used to drive content recommendations, etc.).
  • Detect and prevent security incidents, deception, and fraud and to prosecute crimes (e.g., log files).
  • Debug to identify and repair errors that impair functionality of products or services (e.g., network information; error diagnostics).
  • Exercise and protect free speech or other legal rights (e.g., videos on our news services).
  • Respond to requests for information from law enforcement under certain laws or comply with other legal obligations (e.g., response to subpoenas; consent records and consumer rights requests).
  • Engage in certain public or peer-reviewed scientific, historical, or statistical research in the public interest (e.g., research reports).
  • Enable internal uses that are reasonably aligned with consumer expectations or the purpose for which the data was collected (e.g., data for internal analytics and research, certain first party marketing activities in connection with an active subscriber or account).

Your Information

Please provide the following information so that we can fulfill your request.


Your Information (Representative or Guardian of Request Subject)

Please provide the following information so that we can confirm you are authorized to make a request on behalf of the request subject. These fields pertain to your information.

Required
Required
Required

We require written consent that you are authorized to make this request on behalf of another person. After you submit this request, you will receive an email with further instructions.

Request Subject Information

These fields pertain to the person you are making this request on behalf of.

Required
Required
Required
Required
Required

Have questions? Visit our FAQs or call 1-833-WM-PRVCY


Confirmation

Please confirm the details of your request below. Please note that once a delete request is completed, it cannot be undone.


Your Information
Representative or Guardian of Request Subject



Request Subject



You are requesting your information be deleted from all of Warner Media.

Have questions? Visit our FAQs or call 1-833-WM-PRVCY