Frequently Asked Questions

Looking for more information about CCPA and the Privacy Center? Our Frequently Asked Questions aim to answer your questions.

General

The California Consumer Privacy Act (CCPA) is a California law, effective Jan. 1, 2020, that sets rules for handling the personal information of California residents. If you are a California resident, these rules include your right to view what information we collect about you, to tell us not to sell information that is linked to you, and to request deletion of that information.

At this time, only residents of the United States may exercise their rights on this site.

We’ve made it as easy as possible,just navigate to the “Your Privacy Rights” section of our Privacy Center and select from the options within “Your Rights & Choices”. You may be asked for your name, email and region of residence.

Yes. This is the WarnerMedia Privacy Center and applies to all WarnerMedia brands and affiliates. If you are a resident of the European Union, please visit our GDPR site. For other countries, consult the global privacy policy for choices available in your region.

We collect data when you use our products and services, such as by browsing our websites, downloading our mobile apps, or playing our games. For example, we may have information that you’ve given us, like your email address. We may also collect information about your actions and transactions, which help form preference categories (such as “horror genre fan”) that we use to send you tailored offers and promotions. Sometimes we supplement this information with information from third parties.

Under the California Consumer Privacy Act, the definition of “sale” is very broad. It includes the transfer or sharing of personal information with a third party for any value, even if the information is not sold for monetary value. We do not sell personal information for monetary value, but we do sometimes transfer it to third parties as part of a mutually beneficial business relationship.

It is important to note that sharing personal information with service providers who provide goods and services or perform other business functions on our behalf is not a “sale.” For purposes of this Privacy Center, a “service provider” is not a “third party.” It is also not a “sale” if a consumer directs us to share personal information with a third party or otherwise intentionally interacts with a third party via one of our websites, apps, or games.

We’ll ask you to complete an email verification process after submitting a request. We do this to help make sure we do not provide a consumer’s personal information to the wrong person or delete the wrong consumer’s information. This allows us to confidently and securely manage your data requests. We will only use any information we receive for purposes of fulfilling your request.

If you have issues or complaints, you can call us at 1-833-WM-PRVCY or email us at [email protected].

Access Requests

Certain US laws give you the right to see a copy of personal information that we have collected about you. When you submit a request, we’ll search our systems and if we find personal information associated with you, we’ll send you a report

We will attempt to process access requests within 45 days and may take an additional 45-day extension if needed, in which case we will notify you.

We collect data when you use our products and services, such as by browsing our websites, downloading our mobile apps, or playing our games. For example, we collect information about your actions and transactions. Sometimes we supplement this information with information from third parties.

For more information on what personal information we may collect and maintain, please visit our Privacy Policy.

Your information helps us create better, more personalized products and services. It also helps us customize offers tailored to your interests. Sometimes we work with third parties to provide these offerings.

If we can identify personal information associated with you in our systems, we will generally provide you with a copy. In some cases, for your security or privacy, we may tell you we have a piece of information rather than returning it or we may not return certain information because it might reveal trade secrets.

For more information on what personal information we may collect and maintain, please visit our Privacy Policy.

For access or delete requests, you can submit a request on behalf of someone else through the privacy center by choosing the appropriate option indicating your relationship before submitting your request. If you are a parent or guardian, you may choose option for making a request on behalf of a child and provide information on your child. If you are submitting a request on behalf of someone else who is not your child, you may do so with a power of attorney or with written permission by providing information about that person when you submit your request. If you are acting with a power of attorney, choose “power of attorney.” If you can obtain written permission, choose “written permission.”

Delete Requests

If you want to erase personal information we have collected from you, you can submit a delete request.

We may retain certain personal information where we need it for things like providing services you requested, protecting against fraud or enhancing security, responding to law enforcement, or other internal uses permitted by law. If we keep your information for these or other permitted purposes, we won’t use it for anything else.

We will attempt to process access requests within 45 days, and may take an additional 45-day extension if needed, in which case we will notify you.

For access or delete requests, you can submit a request on behalf of someone else through the privacy center by choosing the appropriate option indicating your relationship before submitting your request. If you are a parent or guardian, you may choose option for making a request on behalf of a child and provide information on your child. If you are submitting a request on behalf of someone else who is not your child, you may do so with a power of attorney or with written permission by providing information about that person when you submit your request. If you are acting with a power of attorney, choose “power of attorney.” If you can obtain written permission, choose “written permission.”

Do Not Sell My Personal Information

WarnerMedia does not sell personal information for money. We do transfer personal information to affiliates and third parties for limited purposes, such as to support, enhance or promote our products and content. Some of these transfers are “sales” under certain US state laws. We also “share” personal information with third parties to help serve advertising tailored to your interests.

We appreciate your business no matter what choice you make. We use your data in ways we think are helpful beyond your basic service. For instance, we can customize your experience, make program recommendations just for you, and send special offers for things you care about rather than things you don’t.

Email Unsubscribe Requests

We recommend that you select the marketing emails within your inbox that you wish to no longer receive and use the unsubscribe functionality within the email itself. This is the fastest way to unsubscribe from marketing emails. And knowing how to do this allows you to take control of the marketing emails you are receiving whether they are from us or not.

No. This form allows you to select from our top marketing email distribution lists. It’s a quick way to remove yourself from many of our marketing email lists, however it is not exhaustive of all of our lists. The best way to unsubscribe from marketing emails is to open the marketing emails in your inbox and use the unsubscribe link found within those emails.

Email unsubscribe requests will be processed in 10 days.